FAQ

If you have any questions regarding your online experiance, order, our rubber ducks, or Ducks In The Window, please don't hesitate to email us at info@ducksinthewindow.com.  We will make our best efforts to reply as soon as possible, normaly within 24hrs.

The following are the most frequented questions: 

Q: How do you delete items from shopping cart?

A:  At the top right of the page, click on the eye graphic for the shopping cart, and it will open menu for you to edit the shopping cart. 

 

Q: Are your rubber ducks safe for small children?

A: All our rubber duckies are made with 100% Lead and Phthalate-free materials and superior quality paint that do not fade away. They are absolutely safe in bathtubs with children. We do ask for your supervision for kids under the age of 3. 

 

Q: How quickly will my orders ship?

A: Every order placed will be shipped out within 48 hours from when you placed it. You will receive a notification email along with a tracking number. All packages are shipped via USPS Priority Mail Service that usually takes 2-3 business days depending on where you live domestically within the United States.

 

Q: Is it safe to put my credit card information and personal information on this website?

A: Ducks In The Windows's website and online store is hosted with an enterprise level platform that is highly reliable and secure.  Our Paygateway is via PayPal (an eBay Company), so no personal information related to your credit card or banking information is kept on our servers.

 

Q: What if my item is damaged or flawed?

A: We guarantee our products and if an item is received damaged or is not as described, we will accept return and refund. Please contact our customer support at info@ducksinthewindow.com.

 

Q: Can I purchase more than five (5) ducks at a time?

A: Yes, please contact info@ducksinthewindow.com so we can assist you. 

 

Q: I'm a retail store or organization that has tax exempt status, do you offer wholesale pricing and bulk orders?

A: Yes, please email info@ducksinthewindow.com for further assistance and we will work with you on pricinging.

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